• Procure and stage all equipment from various manufacturers
• TEC will bench test and configure all of the equipment to avoid delays in the implementation
• Document the client configuration data into our TECcare database to improve future client service and support issues
• Implementation in the field by TEC Engineers working in conjunction with Project Management team.
• Testing and verification of proper operation in client environment
• Supplying the client with complete documentation of all configured equipment
• Completion documentation is sent to the client along with a satisfaction survey

• Telephone support, including remote telnet and/or dial support
• Network (WAN, LAN) troubleshooting services
• Escalation to 3rd party maintenance/support service (if contracted)
• Field dispatch of TEC Systems Engineering team member
• Dispatch of carrier service personnel or alternate service provider if necessary
• Lab testing option for problem/fault isolation
• Supplying the client with complete documentation of all configured equipment

TECcare Training

• TEC will train client personnel on equipment operation and maintenance procedures
• Custom training classes available upon request for end-users and network administrators